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Accessibility statement
This accessibility statement applies to the Willows Health website.
Willows Health is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Information in different formats
If you need information from this website in a different format, such as large print, easy read, audio recording or Braille, please contact us:
- Email: wh.feedback@nhs.net
- Phone: 0116 246 1311
We will consider your request and aim to respond within 10 working days.
Reporting accessibility problems
We are always looking to improve the accessibility of this website. If you find any problems that are not listed on this page, or you think we are not meeting accessibility requirements, please contact us:
- Email: wh.feedback@nhs.net
- Phone: 0116 246 1311
Enforcement procedure
The Equality and Human Rights Commission is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
If you contact us about an accessibility problem and you are not happy with our response, you can contact the Equality Advisory and Support Service.
Technical information about this website’s accessibility
Willows Health is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website has been tested against the Web Content Accessibility Guidelines version 2.2 AA standard.
This website is partially compliant with WCAG 2.2 AA due to the non-accessible content listed below.
Non-accessible content
Some downloadable documents, including some PDFs and Word documents, may not be fully accessible.
Some older documents may not have:
- properly structured headings
- accessible tables
- descriptive link text
- text alternatives for images
- correct reading order
We are reviewing downloadable documents and will replace or improve them where possible.
Disproportionate burden
We are not currently claiming disproportionate burden for any part of this website.
Content that is not within the scope of the accessibility regulations
Some older documents published before 23 September 2018 may not be fully accessible if they are not essential to providing our services.
What we are doing to improve accessibility
We will:
- review new pages before publication
- avoid publishing inaccessible PDFs where possible
- provide information in alternative formats on request
- review accessibility when making major website changes
- fix accessibility issues that are reported to us where reasonably possible
Preparation of this accessibility statement
This website was tested against WCAG 2.2 AA using automated testing tools and manual checks by the Willows Health website team.
We tested a sample of key pages, including:
- homepage
- appointments
- prescriptions
- services
- find your practice
- complaints and feedback
- practice policies
- contact us