Subject access requests

What you can ask for

You can ask for a copy of the personal information we hold about you, including your medical records.

Who can make a request

You can make a request for your own records. With appropriate authority, you can also request records on behalf of someone else, for example a child or a person who lacks capacity. Requests for records of someone who has died are handled under the Access to Health Records Act 1990.

How to make a request

Most patients can view their GP health record through the NHS App. If you need information that is not available through the NHS App, please contact your practice. Requests can be made verbally or in writing. We may need to confirm your identity before releasing information.

How long it takes

We usually respond within one calendar month of receiving your request.

We may extend this by up to two further months for complex or numerous requests. We will let you know if this applies.

Fees

Subject access requests are usually free. We may charge a reasonable fee for requests that are clearly unfounded, excessive or repetitive.

When information may be withheld

We may withhold information where releasing it could cause serious harm to you or another person, or where it identifies a third party who has not given consent.

Solicitors, insurers and third parties

Requests from solicitors, insurers or other third parties must include your written consent. Some of this work is non-NHS and may incur a charge.

Complaints

If you are unhappy with how we have handled your request, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO).