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Practice policies
Find information about our practice policies, patient rights, data protection, fees and how we manage requests.
Feedback and complaints
Your information and records
Privacy notice
How we use, store and protect patient information.
Read moreSubject access requests
How to request access to your personal information or medical records.
Read moreConfidentiality and medical records
How we protect patient confidentiality and manage medical records.
Read moreYour data matters
How NHS data may be used for care, planning and research, and how to make your data choice.
Read moreSummary Care Record
How Summary Care Records help NHS staff access key information when you need care.
Read more
Prescribing and clinical policies
Patient behaviour and access
Zero tolerance
Our policy on violence, abuse and unacceptable behaviour.
Read moreChaperone policy
You can ask for a chaperone during an examination or consultation.
Read moreNamed GP
All patients have a named accountable GP responsible for overseeing their care.
Read morePatient Participation Group
Share your views and help us improve services.
Read moreYou and your general practice
What patients can expect from general practice and what practices ask from patients.
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Governance and publications
Infection control statement
Our annual infection prevention and control statement.
Read moreGP earnings publication
Published GP earnings information.
Read moreResearch and publications
Research, service evaluation and academic publications associated with Willows Health.
Read moreCQC information
Care Quality Commission information and inspection links.
Read moreNHS.UK profile
View our NHS.UK profile.
Read more