Friends and Family Test

The Friends and Family Test gives patients the opportunity to give anonymous feedback after receiving NHS care or treatment. It helps us understand what is working well and where we need to improve.

Giving feedback is optional.

You can complete a Friends and Family Test paper form when you visit one of our practices.

Forms are available in our waiting areas. You can also ask reception for a form.

If you need help to complete the form, please ask a member of staff. A friend, family member or carer can also help you.

The Friends and Family Test asks: ‘Overall, how was your experience of our service?’

You can choose an answer from very good to very poor. You can also tell us in your own words what was good or what could be improved.

We review feedback to help us understand patient experience and improve our services.

We submit Friends and Family Test data through the national NHS reporting process.

We review Friends and Family Test feedback regularly. We are reviewing how best to publish meaningful patient feedback on this website.

The Friends and Family Test is not the same as making a formal complaint. If you want us to investigate a concern or complaint, please use our complaints process.

Make a complaint or give feedback

You can read more about the Friends and Family Test on NHS.UK.

Read about the Friends and Family Test on NHS.UK