Complaints and feedback

Many concerns can be resolved quickly by speaking to a member of our team. If you are unhappy with your care or service, please contact your practice and explain what has happened.

Our staff are trained to listen to concerns and help resolve problems where possible.

If your concern cannot be resolved locally, you can make a formal complaint. Please put your complaint in writing and mark it for the attention of the Practice Manager or Complaints Department.

Email: llricb-lc.wh.feedback@nhs.net

• Your full name
• Date of birth
• Contact details
• Which practice or site your complaint relates to
• What happened
• When it happened
• What you would like us to look into
• Whether you are complaining for yourself or on behalf of someone else

You should usually make a complaint within 12 months of the event, or within 12 months of becoming aware of the issue. We may still consider complaints outside this time if there is a good reason and it is still possible to investigate.

1. We will acknowledge your complaint.
2. We may contact you for more information or consent.
3. We will investigate what happened.
4. We will respond in writing.
5. We will explain any learning or changes made where appropriate.

If an investigation takes longer than expected, we will keep you updated.

You can contact NHS England instead.

Telephone

0300 311 2233

Email

england.contactus@nhs.net

Post

NHS England
PO Box 16738
Redditch
B97 9PT

If local resolution has been completed and you are still unhappy with the response, you can contact the Parliamentary and Health Service Ombudsman.

Telephone: 0345 015 4033

Website: ombudsman.org.uk/make-a-complaint

You can read our full complaints policy for more information about how complaints are handled.

Read the complaints policy

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