Important update: patient communication via email

At Willows Health, patient safety is our top priority. To ensure your care is managed safely and efficiently, we are no longer accepting emails from patients relating to clinical matters.

This includes:

Clinical questions
Investigation results
Medication requests

If you have a clinical query or need medical advice, please call Willows Health directly so our trained team can manage your request safely.

You can also access routine care online in a convenient and secure way:

NHS App – manage appointments, order repeat prescriptions, and view test results.
SystmOne Connect – another easy and secure way to access your health record, book appointments, and manage your care online.

For feedback, complaints, or compliments, please email us at wh.feedback@nhs.net.

Thank you for helping us keep your care safe and effective.