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4 August 2026
Willow, our digital assistant, is helping patients get answers faster
Thousands of patients are now using Willow, our online digital assistant, to ask questions, request appointments and get help without waiting on the phone.
Read moreNews and updates
Monthly service updates, announcements and changes from Willows Health.
15 October 2025
Birthday MOT for patients with long-term conditions
If you live with a long-term condition, your annual health review will now be scheduled around your birthday month — a dedicated yearly check-in on your health and medications.
Read more1 October 2025
Important update: patient communication via email
We are no longer accepting emails from patients about clinical matters. Please call us, or use the NHS App or SystmOne Connect.
Read more1 June 2025
Clinical, operational and leadership developments
Digital blood pressure management, NHS Health Checks, a new Patient Advice and Liaison Service, batch prescribing, bereavement support and new leadership across Willows Health.
Read more1 May 2025
Positive changes coming to Dishley Grange Medical Practice
Interior renovation, enhanced call handling, expanded GP access, smoother investigation follow-up, smarter signposting, and updates on capacity and staffing at Dishley Grange.
Read more1 April 2025
Introducing Lumina: making care safer and smarter
Our in-house digital system, built into SystmOne, helps our teams deliver safer, faster and more joined-up care — from end of life care to cancer pathways and complaints.
Read more1 March 2025
Improving your care through smarter technology
How Willows Health is using innovation to better serve you — smarter appointment booking, quicker test result follow-ups, joined-up reviews and improved safety.
Read more1 February 2025
Enhanced call handling efficiency
We've doubled our call answering rate from 40% to over 80% of calls answered within 10 minutes, with continuous monitoring and monthly updates to come.
Read more9 April 2025
Supporting patients in life's final chapter
How Willows Health delivers compassionate, community-based end-of-life care — a review of 624 patient deaths across our practices between 2023 and early 2025.
Read more22 October 2024
Willows Health achieves CQC rating of 'Outstanding' for being responsive to patient needs
Our 10 surgeries provide innovative care to over 45,000 patients across Leicester and Loughborough, with CQC ratings of 'good' and 'outstanding' across all sites.
Read more10 September 2024
Willows Health and DMU launch new research centre to transform patient care in Leicester
An innovative partnership with De Montfort University Leicester to foster collaboration between expert clinicians, academic leaders and research design specialists.
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